1. Booking Policy

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Your booking is with Salt House Morocco SARL. When making a reservation, you agree to accept these terms and conditions. If you are booking for a group, the person completing the booking must have permission from all members of the group. A reservation is confirmed only once we receive the deposit within 48 hours of the invoice being sent. If we don’t receive a response, we may need to cancel the invoice to make room for other bookings.
The group leader will handle the full payment for the trip, including any cancellations or extra charges. Your booking will be officially confirmed once we receive proof of payment. We reserve the right to refuse bookings at our discretion, though we will always try to accommodate everyone.

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2. Package Duration

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Our standard surf package is designed for a minimum stay of 7 nights (one week).
Shorter Stays: If you book for less than a week, some inclusions will be adjusted.

• Transfers: Airport pick-up and drop-off are included only for stays of 7 nights or more.
• Yoga Sessions: Not available on Wednesdays & Thursdays.

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3. Prices & Payment

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We promise that all prices are accurate, listed in Euros, and per person per week. Once you’ve made your booking, the price of your holiday is generally fixed, but we may adjust the price due to changes in inflation, service charges, special offers, or exchange rates.

• To confirm your booking, we require a 30% deposit.
• Transfer fees are to be paid by the guest.

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4. Check-In & Check-Out

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• Check-in: 13:00 (earlier if room is ready).
• Check-out: 12:00 (late check-out possible if arranged).
• Reception hours: 10:00–14:00 & 19:00–21:00.
• Room allocation is based on availability and preferences.

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5. Cancellation Policy

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• 12 weeks+ before stay: 70% refund or reschedule.
• 2 months before stay: 50% refund or reschedule.
• Less than 1 month: No refund.

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6. Force Majeure

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In case of events beyond control (natural disasters, political unrest), we’ll do our best to reschedule. No refunds can be made.

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7. Cutting the Package Short

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If you leave before the end of your booked stay, no partial refunds or reschedules apply. The full package price remains due.

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8. Health & Safety

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• Medical Treatment: You must have travel insurance. Costs are the guest’s responsibility.
• Travel Insurance: Required to cover losses, theft, or medical expenses.

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9. Equipment Policy

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• Please take care of provided equipment. Damages must be paid for.
• We are not responsible for belongings left outside the surf house or in vehicles.

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10. Transfers

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• Organized with Surfana Tours SARL.
• May be shared, with possible waiting time.
• Departure ~3 hours before flight.
• Included only for 7-night stays or more.

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11. Privacy Policy

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We may take photos/videos during sessions for our website or social media. If you prefer not to appear, inform us upon arrival.

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12. Law & Jurisdiction

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This agreement is governed by Moroccan law. Disputes are subject to Moroccan courts’ exclusive jurisdiction.

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13. Surf Packages (Coaching, Guiding & Longboard Special)

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• Surfing is risky; you are responsible for your safety.
• Surf Guiding: No lessons; you must be self-sufficient in the water.
• Longboard Special: For intermediates and above. Coaching adapted to level and goals.
• Schedule may change due to conditions.

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14. Surf & Weather Conditions

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We can’t control weather. If unsuitable, lessons may be rescheduled but not refunded. Coaches will adapt activities accordingly.

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15. Our Responsibilities

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We commit to providing all services as described. If something is missing, we will fix it promptly. Please communicate issues during your stay.

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16. Complaints & Feedback

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• Report issues immediately so we can resolve them.
• Feedback after stay is welcome.
• Unresolved issues: contact us within 14 days.
• Misleading complaints may lead to action by Salt House Morocco SARL.

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