1. Booking Policy

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Your booking is with Salt House Morocco SARL. If you are booking on behalf of a group, the person completing the booking confirms they have the authority to do so and accepts these terms on behalf of all members.

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A reservation is only confirmed once we receive the required deposit within 48 hours of the invoice being issued. If payment is not received within this window, we reserve the right to release the booking without notice.

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The group leader is responsible for total payment, including any additional charges incurred during the stay. We reserve the right to decline any booking at our discretion.

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2. Package Duration

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Our standard surf packages are designed for a minimum stay of 7 nights. For shorter stays, some inclusions may not apply:

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• Transfers: Airport pick-up and drop-off are included for stays of 7 nights or more only.
• Yoga sessions: Not available on Saturdays and Sundays.
• Dinner: Not included on Sundays.

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3. Prices & Payment

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All prices are listed in Euros, per person per week, and are accurate at the time of booking. We reserve the right to adjust prices due to inflation, exchange rate fluctuations, or changes in service charges; you will be notified of any such changes before they apply.

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• A 20% non-refundable deposit is required to confirm your booking.
• The remaining balance is due upon check-in at Salt House Morocco.
• All bank transfer fees are the responsibility of the guest.

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4. Room Occupancy & Single Supplement

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• All room types at Salt House Morocco are priced and allocated on a shared occupancy basis unless otherwise stated:
  • Double Rooms are priced for two guests sharing. The rate shown is the per-person price, and the room accommodates two people.
  • If you wish to occupy a Double Room exclusively as a solo guest, a Single Room Supplement applies. This supplement is 50% of the standard single-person price and must be added to your booking at the time of reservation.
  • Salt House Morocco reserves the right to place a second guest in any double room that has not been booked with the Single Room Supplement.
  • Twin and Triple rooms are similarly priced per person and are intended for the number of guests stated.
  ℹ️  Please confirm your occupancy requirements clearly at the time of booking to avoid any confusion on arrival.

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4b. Package Inclusions & Information Accuracy

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• The inclusions listed for each package on our website and in your booking confirmation are accurate and up to date at the time of booking. Please refer to your confirmation email for the full details of what is included in your specific package.
• Salt House Morocco is not responsible for any misunderstanding that arises from a guest failing to read, or misreading, the information providedincluding but not limited to package inclusions, activity schedules, meal arrangements, transfer details, and house policies — whether communicated on our website, in booking confirmation emails, or in any other written correspondence.
• ℹ️  If you are unsure about what is included in your package, please contact us before booking, we are always happy to clarify.

• It is the guest's responsibility to read all pre-arrival information sent by Salt House Morocco carefully and in full.
• Queries about package inclusions should be raised before arrival, not upon check-in.
• Salt House Morocco will not be held liable for expectations that are not aligned with the confirmed booking details.

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5. Check in & Check Out

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• Check-in: 13:00 (earlier if the room is ready).

• Check-out: 12:00 (late check-out may be arranged in advance, subject to availability).
• Reception hours: 10:00–14:00 & 19:00–21:00.
• Room allocation is based on availability and the preferences provided at booking.
• No-shows or late arrivals without prior notice may result in the booking being released without refund.

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6. Cancellation Policy

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We understand that plans change. Our cancellation policy is as follows:

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• 12 weeks or more before arrival: 70% refund, or option to reschedule.
• Between 2 and 3 months before arrival: 50% refund, or option to reschedule.
• Less than 1 month before arrival: No refund.
• Less than 1 week before arrival: Full package price is due.

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7. Force Majeure

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• In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, political unrest, pandemics, or government restrictions. Salt House Morocco will make every effort to offer a reschedule. We are unable to provide refunds in such situations, and we strongly recommend all guests take out comprehensive travel insurance that covers trip cancellation.

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8. Early Departure

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• If you choose to leave before the end of your booked stay for any reason, no partial refund or credit will be issued. The full package price remains payable. We encourage all guests to speak with us during their stay if anything is not meeting expectations , we are committed to resolving issues promptly.

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9. Health, Safety and Insurance

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• All guests must hold valid travel and health insurance that covers surfing, water sports, and other outdoor activities for the duration of their stay.
• Salt House Morocco cannot be held liable for injuries, medical costs, loss, or theft of personal belongings.
• Any medical treatment costs are the sole responsibility of the guest.
• Guests with pre-existing medical conditions are advised to consult their doctor prior to booking and must inform us of any conditions that may affect their participation in activities.

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10. Surf Packages (Coaching, Guiding & Longboard Special)

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• • Surfing involves inherent risk; all guests participate at their own responsibility.
  • Surf Guiding does not include lessons. Guests must be independently comfortable and self-sufficient in the ocean.
  • The Longboard Special is designed for intermediate to advanced surfers. Sessions are adapted to your level and goals.
  • The daily surf schedule may be adjusted based on weather, swell, and safety conditions. Video analysis sessions are held on Wednesdays and optionally on Saturdays.

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11. Surf & Weather Conditions

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The ocean is unpredictable. If surf or weather conditions are unsuitable, lessons may be rescheduled; they cannot be refunded. Our coaches will always adapt activities to prioritise safety and maximise your progression. Salt House Morocco is not responsible for conditions outside of our control, including flat spells, onshore winds, or exceptionally large swells.

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12. Day Trips Policy

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• All day trips are optional add-ons and subject to availability.
• The Paradise Valley trip runs every Wednesday; the local Souk visit takes place every Friday.
• Day trips must be booked and paid in advance to secure your spot.
• Day trips paid in advance are non-refundable, regardless of weather or personal circumstances.
• Salt House Morocco reserves the right to reschedule or cancel trips for safety or operational reasons. Where possible, an alternative date or experience will be offered.

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13. Equipment Policy

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• Please handle all surf or house equipment and property with care.
• Any damage caused by misuse, negligence, or reckless behaviour must be compensated by the guest at full replacement or repair cost.
• Salt House Morocco is not responsible for lost or stolen personal belongings left in rooms, common areas, or vehicles.

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14. Transfers

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• Transfers are organised with Surfana Tours SARL and may be shared with other guests.
• Some waiting time may occur. Departure is approximately 3 hours before a flight or 1 hour before a bus.
• Airport transfers are included for stays of 7 nights or more only.

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15. Guest Conduct & Responsiblities

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Salt House Morocco is a shared, community space. We ask all guests to be respectful of fellow guests, staff, and the local community. We maintain a relaxed but considerate environment, and we trust our guests to help preserve it.

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• Quiet hours are observed between 23:00 and 08:00. Excessive noise that disturbs other guests will not be tolerated.
• Salt House Morocco operates a strict no-drugs policy. Any guest found in possession of or using illegal substances will be asked to leave immediately without refund.
• Smoking is not permitted indoors, in rooms, or in any shared indoor spaces. Designated outdoor areas are provided.
• Guests are expected to keep their rooms and shared spaces in a reasonable condition. Excessive mess or damage to the property will result in additional charges.
• Salt House Morocco is not responsible for resolving disputes between guests; however, we reserve the right to intervene where necessary for the wellbeing of the group.

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16. Right to Remove Guests

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• Salt House Morocco reserves the right to ask any guest to leave the property if their behaviour is deemed harmful, disruptive, offensive, or contrary to these terms. This includes but is not limited to: aggressive or abusive behaviour towards staff or other guests, property damage, drug use, or any conduct that negatively impacts the wellbeing of others.

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In such circumstances, no refund will be issued for the remaining nights, and the guest will be responsible for arranging and funding their own alternative accommodation.

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17. Minimum Age

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Guests must be 18 years of age or older to book independently. Guests under 18 may only attend when accompanied by a parent or legal guardian, and the accompanying adult accepts full responsibility for the minor throughout the stay.

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18. Reviews & Online Feedback

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We genuinely welcome honest feedback, it helps us grow and improve. We do ask, however, that any concerns are raised with us directly during your stay, giving us the opportunity to address them before they escalate.

We reserve the right to respond professionally and factually to any public review. In the event that a review is found to be demonstrably false, defamatory, or malicious in nature, Salt House Morocco SARL reserves the right to pursue legal remedies under Moroccan law.

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Guests who attempt to leverage negative reviews as a means of obtaining refunds or discounts outside of our stated cancellation policy will have any outstanding balance pursued in full.

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19. Privacy & Photography

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Salt House Morocco may photograph or film during surf sessions and activities for use on our website and social media. By booking with us, you consent to this. If you prefer not to appear in any published content, please inform a member of staff on arrival and we will ensure your wishes are respected.

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20. Our Responsibilities

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We are committed to delivering all services as described on our website and in your booking confirmation. If any element falls short, please let us know immediately and we will do our best to resolve it during your stay. Complaints raised after departure that were not communicated during the stay may be more difficult to investigate and resolve.

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21. Complaints Procedure

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• Please report any issues immediately so we can resolve them promptly.
• If an issue is unresolved during your stay, please follow up in writing within 14 days of departure.
• Salt House Morocco SARL reserves the right to pursue legal action in response to complaints or claims found to be misleading, fabricated, or intended to cause reputational damage.

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22. Laws & Jurisdiction

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This agreement is governed by the laws of the Kingdom of Morocco. Any disputes arising from these terms or your stay with Salt House Morocco SARL are subject to the exclusive jurisdiction of the Moroccan courts.

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23. Our Commitment

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Salt House Morocco is locally owned and operated. We are proud to have been sharing our corner of the Moroccan coast with surfers from around the world for over 8 years. We are committed to providing authentic hospitality, safe and progressive surf coaching, and honest communication before and during your stay.

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If something is not as expected, please speak to us, we will always do our best to make it right.

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